The Shire of Exmouth has now moved from immediate response into the next phase of long‑term recovery following the impacts of Tropical Cyclone Narelle on 27 March 2026. This phase is guided by the newly established Local Recovery Coordination Group (LRCG) and the Local Operational Recovery Plan (LORP).
Community Drop-in Support
Department of Communities continue to be based in Exmouth, now at the Business Hub on 22 Maidstone Crescent.
Where: Exmouth Chamber of Commerce and Industry | Business Hub, 22 Maidstone Crescent Exmouth, WA 6707
When: 9.00am - 12 noon Tuesday, Wednesday, Thursday.
Impacted residents can also call the Disaster Relief Hotline on 1800 032 965 to discuss wellbeing support, assistance measures and eligibility.
Department of Communities Facebook page: https://www.facebook.com/departmentofcommunities
This emergency assistance is primarily administered by the WA Department of Communities to help support eligible individuals and families who need assistance to meet their immediate and essential needs as a direct result of the eligible disaster. It may include:
- Emergency accommodation
- Emergency food
- Emergency clothing and
- Replacement of essential household items and personal effects*
- Essential housing repairs to return to safe and habitable condition*
- Personal or financial support services
Note: * These assistance measures are subject to income and/or asset testing.
Centacare
Exmouth Counselling
Offers individual, couple, child and family counselling for a wide variety of issues. The service also provides Employee Assistance programme counselling which can help with issues such as: Depression, Anxiety, Relationship difficulties, Grief and loss.
Phone 9949 2225, select option 2 or mobile 0455 630 193
Available through Centacare:
Exmouth Financial Counselling
Provides information, support and advocacy to people in financial difficulty.
Phone 9949 2225, select option 1, please leave brief message include name and contact number.
Shire Services & Support
If you require any specific support with Cyclone recovery or preparedness please complete the online form here.
Our Community Recovery Officer will follow up with you directly.
The Shire administration is now open as usual, 8.30am to 4.30pm weekdays. Please be kind to our team as we work to provide you with accurate updates and information at this time.
The Ningaloo Visitor Centre, Aquarium and Discovery Centre, Exmouth Library and Shire Depot, Landfill are also open as usual from 7 April 2026.
The Spray Park remains closed for cyclone repair.
Paltridge Memorial Swimming Pool is currently closed for general maintenance.
Visit our office or contact us with any questions or concerns.
Power, Water & Waste
Horizon Power
Horizon Power worked tirelessly to get all properties in town reconnected after Cyclone Narelle.
They are currently on the ground completing power pole replacements and testing for Exmouth's new renewable energy system, with scheduled power outages across the town.
To stay up to date: Horizon Power Outages
Horizon power website: https://www.horizonpower.com.au/
Horizon Power Facebook: Horizon Power
Report an emergency fault or outage 24/7 on 13 23 51.
Water
While normal service levels have resumed, we encourage everyone to remain waterwise.
Please report water outages to Water Corporation on 13 13 75 (available 24 hours).
Water Corporation Website: https://www.watercorporation.com.au/
Water Corporation Facebook: Water Corporation
Waste
The Landfill/Tip has resumed normal operation.
Hours & pricing here.
Cars and or caravans will not be accepted for disposal at the Landfill.
Location
The Tip is located 11km south of town on the west side of Minilya-Exmouth Road.
The Exmouth Recycling Centre is open, hours here.
Green waste mulch is available to collect from Talanjee and Niblett Ovals.
Asbestos
Manage asbestos with extreme care.
To dispose of asbestos, it must be wrapped in black plastic, securely taped, clearly marked, and can then be taken to the landfill. Please call (08) 9949 3080 if you have asbestos to dispose of.
Equipment is available at the SES building to assist with safe handling. Please handle with caution.
- Many homes built before 1990 may contain asbestos. If damaged, asbestos can become a health risk.
- If you see broken sheeting from older homes, assume it contains asbestos — do not touch or disturb it without referring to WA Health guidelines.
- Do not sweep, rake, vacuum or pressure‑wash debris — this can release asbestos fibres.
- Keep children and pets well away from debris piles.
For information on asbestos in homes, visit WA Health: https://www.health.wa.gov.au/Articles/A_E/About-asbestos
Mould
After the recent heavy rain and flooding, it's easier for mould to grow indoors.
Mould and dampness indoors can be harmful to health, leading to:
• asthma attacks
• watery, itchy, red eyes
• respiratory infections
• rashes (dermatitis) e.g. eczema (atopic dermatitis)
• sinus problems, blocked noses.
Most mould can be treated by following these steps:
1. Scrub mould off hard surfaces using soapy water. The physical action of scrubbing is the most important component as all the mould must be physically removed to prevent regrowth. Make sure you scrub up to 50cm from the edge of the visible mould as there may be new growth that is not visible to the naked eye.
2. Clean up any mould residue caused by the scrubbing.
3. Dry the area.
Soapy water is usually sufficient for removing mould. Other products that can be used include:
• commercially available products
• natural anti-fungal agents such as vinegar, tea-tree oil.
National Parks
Travelling into/out of Exmouth
The Shire of Exmouth is re-open to visitors.
Learmonth Airport- Departure & Arrival Terminal reopen
Qantas have resumed Regular Passenger Transport (RPT) flight services into Learmonth.
Please contact QANTAS directly to arrange your flights.
QANTAS is the direct line of contact to rebook flights.
To those wishing to visit Exmouth
We understand that many people are eager to visit and enjoy Exmouth. However, accommodation options remain limited as recovery and rebuilding continues.
At this time, our priority is the wellbeing of our residents and the restoration of essential services as we work to welcome visitors back as sustainably and safely as possible.
We urge visitors to ensure they have confirmed with their accommodation provider PRIOR to arrival that their booking is still able to be confirmed and go ahead.
Please check ahead before you come into Exmouth.
The Shire of Exmouth have opened the Emergency Overflow Camping Facility. More information is available here.
Legal
Legal Aid
If you’ve been impacted by Severe Tropical Cyclone Narelle, Legal Aid WA can give you advice on insurance, debt, and housing, including tenancy and mortgages. You can access free legal help via:
Phone: 1300 650 579
Email: naturaldisasters@legalaid.wa.gov.au
Website: www.legalaid.wa.gov.au/find-legal-answers/money/natural-disasters.
Individual Relief Payments
OPEN
Australian Government Disaster Recovery Payment (AGDRP)
The Australian Government Disaster Recovery Payment (AGDRP) is a one-off, non-means tested payment of $1,000 per eligible adult and $400 per child who have been adversely affected by a major disaster either in Australia or overseas.
The AGDRP has been activated to support those who have been directly impacted by the rainfall and flooding of Severe Tropical Cyclone Narelle.
This includes those who have experienced major damage to their home, serious injury, or loss of a loved one as a direct result of the rainfall and flooding.
The AGDRP is available for eligible people in the following locations:
- Carnarvon, Coral Bay, Inggarda, Kennedy Range, Lyndon, Minilya, North Plantations, Wooramel, and Yandoo Creek in the Canarvon Local Government Area (LGA).
- Exmouth, Learmonth, North West Cape in the Exmouth LGA.
Support for Western Australia Tropical Cyclone Narelle, March 2026 announced - Services Australia
Applications close 7 October 2026.
Disaster Recovery Allowance
The Disaster Recovery Allowance (DRA) is a short term payment to support individuals who've lost income as a direct result of Severe Tropical Cyclone Narelle.
The DRA provides up to 13 weeks of income support for workers and sole traders, depending on their personal circumstances.
Horizon Power Energy Bill Relief
Exmouth residents and small businesses impacted by ex-Tropical Cyclone Narelle may be eligible for energy bill relief.
Eligible Horizon Power customers who experienced outages exceeding 12 hours will automatically receive a doubled Extended Outage Payment, increasing support from $120 to $240.
Horizon Power will also waive network connection and reconnection fees for customers whose properties were destroyed as well as fees for connection of temporary power supplies required during construction.
To Apply click here.
Applications Close 31 March 2027.
Emergency Relief and Support Services
This emergency assistance is primarily administered by the WA Department of Communities to help support eligible individuals and families who need assistance to meet their immediate and essential needs as a direct result of the eligible disaster. It may include:
- Emergency accommodation
- Emergency food
- Emergency clothing and
- Replacement of essential household items and personal effects*
- Essential housing repairs to return to safe and habitable condition*
- Personal or financial support services
Note: * These assistance measures are subject to income and/or asset testing.
Drop in :
Where: Exmouth Chamber of Commerce and Industry | Business Hub, 22 Maidstone Crescent Exmouth, WA 6707
When: 9.00am - 12 noon Tuesday, Wednesday, Thursday.
Call:
1800 032 965 to discuss wellbeing support, assistance measures and eligibility.
CLOSED
Premiers Relief Payment
Closed 30th June 2026
The Premier’s Relief Payment was made available to provide financial assistance to eligible residents whose dwelling was directly damaged or destroyed by Severe Tropical Cyclone Narelle. The payment was available to help residents pay for food, clothing, personal effects, transport and emergency accommodation.
- a one-off payment of $4,000 per household was available to eligible applicants whose home was destroyed or suffered severe damage.
- a one-off payment of $2,000 per household was available to eligible applicants whose home suffered major damage.
Premiere's Natural Disaster Recovery Fund
Closed 31st July 2026
Financial assistance was available for eligible residents whose homes were destroyed or suffered serious damage as a direct result of Severe Tropical Cyclone Narelle, as well as for local small businesses and community organisations whose place of business was damaged. The payments support those impacted get back on their feet and provide financial relief while insurance assessments and claims are underway.
- A payment of $20,000 was available for residents whose homes were severely damaged or destroyed
- A payment of $10,000 was available for residents whose homes suffered major damage
- A minimum payment of $5,000 was available for local businesses and community groups to help with repairs and immediate recovery
Cyclones, floods, bushfires and storms; disasters are a part of life in Western Australia. When disaster strikes, you can help. Donate to the Western Australia Disaster Appeal to help people and communities in recovery, use GIVIT to give an item or service needed by someone impacted by a natural disaster.
If you have funds to donate please direct them to the Exmouth community through the GIVIT platform for secure, transparent and accurate donation impacts received to the community. Contact GIVIT to make a donation here.