Whale watching, pristine beaches Exmouth Western Australia



 Current vacancies


Position Title Date Added Closing Date
Customer Services Officer 16 May 2019 29 May 2019

Customer Services Officer

The Shire of Exmouth is seeking a Customer Services Officer on a permanent full time basis.

Reporting to the Coordinator Customer Services, this role is a primary point of contact for internal and external stakeholders and responsible for providing exemplary customer service support and managing enquiries in an efficient and professional manner.

This role requires demonstrated experience in the delivery of solution focused, best practice customer service principles and practices. Additionally, demonstrated administrative and organisational skills and the ability of an effective time management are essential to perform this role.

Experience in a Local Government environment and a certificate in business administration will be highly regarded.

The position is classified as Level 4 under the Shire of Exmouth Enterprise Agreement 2017.

Applications are to include a resume, completed application form and a covering letter (no more than 2 pages) demonstrating your ability to meet the mandatory, essential and desirable criteria as stated in the Position Description under ‘Qualifications and Work Experience’. Applicants who do not address selection criteria may not be considered in the first round of shortlisting. We can only accept applications in Word or PDF format.

Applications are to be received no later than 4.30pm, Wednesday 29 May 2019 to humanresources@exmouth.wa.gov.au or to the Shire of Exmouth office.

Please visit www.exmouth.wa.gov.au to obtain full details on the position and how to apply, alternatively, pick up an employment information pack from our office in the Ningaloo Centre on Truscott Crescent.

For enquiries about this position please contact the Shire on (08) 9949 3000.

If you have not received an acknowledgement receipt of your application within three working days please contact the Shire on (08) 9949 3000.


The Shire of Exmouth is an equal opportunity employer.

Cameron Woods

Position Downloads:

Why Work For The Shire?

The Shire of Exmouth is a dynamic, progressive organisation with a highly motivated workforce that deliver quality services and facilities to the community. Come and work for us and realise your full potential.

Work/life balance

  • Flexible working hours
  • 5 weeks annual leave per year
  • Carers/Parental leave available

Attractive Superannuation

  • Additional superannuation on top of the statutory contribution in accordance with the Agreement.

Pristine Location

  • Magnificent landscapes, pristine beaches and nature in all its glory, both in the water and on dry land Exmouth, Western Australia situated on the North West Cape is the gateway to Ningaloo Reef. Exmouth diversity offers access to the rugged beauty of the Cape Range National Park contrasted with the aquatic splendour of the world renowned Ningaloo Marine Park.
  • The North West Cape covers a huge area with the Ningaloo Reef stretching 260 km from slightly north of Exmouth to Amherst Point, south of Coral Bay. Exmouth is a small town of approximately 2500 people and is situated 1270 km north of Perth.

Other Benefits Include

  • Training opportunities aimed at increasing skills and expertise in your role either in-house, external, attendance at conferences/seminars/workshops, job rotations, and opportunities to act in higher grade positions where applicable.

Make a difference

Working with your local Council can give you a sense of satisfaction that may not be found in the private sector. The work that you do has a direct effect on your local community and environment.

Back to top

Equal Employment Opportunity

Shire of Exmouth is committed to Equal Employment Opportunity and will ensure that all employment practises are free from unlawful discrimination.

The Shire is committed to ensuring that employment related decisions, including but not limited to recruitment, appointment, promotion, salary progression, transfer, employee benefits, and access to training are based on merit. This mean assessing each persons qualifications, skills, abilities and personal and physical characteristics against the needs of this job and disregarding personal characteristics which are irrelevant to the job.

In line with Equal Employment Opportunity guidelines a persons:

  • Age
  • Race
  • Sex
  • Sexual orientation
  • Marital Status
  • Membership of an ethnic or migrant group
  • Physical impairment intellectual or psychiatric disability

Should not reduce their chance of being considered on merit for employment or promotion or access to employment benefits.

The Shire is also committed to eliminating discriminatory behaviour, both direct or indirect, harassment and vilification in the workplace.

Back to top

Frequently Asked Questions

If the position I am applying for requires a response to Selection Criteria, will my application be considered if I only submit my Resume?

Failure to address the Selection Criteria will render an application incomplete as it cannot be assessed for possible selection. Incomplete applications are unable to be accepted.

What do you mean by 'addressing Selection Criteria'?

The purpose of selection criteria is to show what skills and knowledge are necessary to the job. Your response to each of the selection criteria must reflect the level of knowledge and skill you have, so that the person reading your application can clearly see whether you can do the job successfully.

Your response must include sufficient detail to allow a full assessment of what you are claiming. You should read the criteria carefully, identify the specific factors in each criterion and then write how or why you meet it. Just saying you have done something or you know about it is not enough. You might start your answer that way, but you must then provide examples. For example, you might say something like: "In my role of …, I have…". Expand on this by describing step by step what was involved. Use positive and specific language, for example write: "I formatted and edited the newsletter" rather than: "I produced a newsletter". If you have achieved something special provide support for what you are claiming, such as: "the attached statement from….".

If you don't meet the selection criterion from experience at work, try to find examples from your life outside work. For example, you might be a member of a sporting club, or a volunteer.

Don't put unnecessary information in your application. You want to get the message across clearly. Make sure you don't undersell or oversell yourself.

If you have any questions about what the Selection Criteria mean, or how it might apply to the job, phone the contact person and talk to them about it.

Do I need to post/fax my application if I have forwarded my application by email?

No, the Shire only requires one copy of your application. You will receive a written response from the Shire indicating that your application has been received.

Will my application be treated confidentially?

Yes. Your application will be treated with the utmost respect and confidentiality. Throughout the recruitment process the only individuals to view your application will be members of our recruitment team who have been trained in Privacy Laws.

Will a late application be accepted?

Late applications will only be considered in extenuating circumstances. It is the applicant's responsibility to ensure that their interest is lodged before the designated close of the position with application following 2 business days later.

Can I make a general application for future positions?

No. Resumes and applications are only accepted for current employment vacancies. Please keep an eye on our website for employment opportunities.

How long will the recruitment process take?

Generally about 4 weeks after close of advertising, with slight variations depending on the selection team's availability. An officer will phone the successful candidate after interviews and an email or letter will be sent to unsuccessful candidates.

Can I drop my application into any Council Depot or Office

If you are delivering in person your hand delivered application can only be submitted at the Shire Administration office in the Ningaloo Centre which is located at 2 Truscott Crescent Exmouth WA 6707.

Does the Shire make written offers of employment?

Always. Shortlisted /preferred candidates might be contacted by phone or email to discuss details, but offers of employment will always be made in writing.

What are my entitlements if I am moving to Shire of Exmouth from another Council in WA?

Long Service Leave is transferable from any other local government in WA provided there is no greater than a 2 week break in service between leaving one Council and joining another.

Back to top